Frequently asked questions

SHIPPING: 

CAN I GET MY ORDER SHIPPED INTERNATIONALLY?
You can get your order shipped however you will pay a premium and international fees will apply. Please allow 2-5 weeks on average. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
your item will be despatched via first class within 24 hours of payment confirmation. Typically orders take 2-3 working days to arrive.

Some products (especially our "Natural" collection) have longer shipping times so please do check the product details section for full details. 

CAN I TRACK MY ORDER?
When you purchase your crystal, you will get a confirmation email. Unfortunately at this time we do not offer a tracking service but your item will be despatched within 24 hours.

WHAT IS THE COST OF SHIPPING?
UK shipping is free of charge however internal shipping costs will apply.

RETURNS: 

I’VE CHANGED MY MIND AND I DO NOT WISH TO KEEP MY PURCHASE. WHAT DO I DO?
If for any reason you wish to return your purchase, we will gladly offer a full refund of the purchase price for your unworn item within 30 days of the purchase date. All shipping costs are nonrefundable.

MY ITEM IS BROKEN. WHAT DO I DO?
Please accept our sincerest apologies! We will gladly replace a broken item within 30 days of the original purchase date. Contact us at info@consciuoscrystals.co with the style of the item you need replaced, along with your shipping address, and we will get a replacement sent to you right away!